Then close up the printer and print a test page (On the c4385 press the Cancel and Green buttons). When you've got the tray moving smoothly, make sure you remove any stray cotton fluff, especially from the rubber wipers. /rebates/&.com252fprinters252faikrm-it-s-not-paper-jam-ink-cartridges-properly. I was careful not to get alcohol anywhere where ink doesn't normally splash. The carriage assembly, which holds the ink cartridges, stalls against the left side of the product. The message Carriage Jam or Carriage Blocked displays on the product control panel. I don't think it took me so long, but I didn't go nuts, just cleared where the moving parts slide. A Carriage Jam or Carriage Blocked Message Displays for HP PSC 16 Series All-in-One Printers. I cleaned mine with cotton balls, a hemostat, and cheap vodka. My c4385 was out of warranty and had printed almost 9000 pages when enough ink had accumulated to gum up the wiper tray rails. The tray should slide easily back and forth, at right angles to the print carriage, with just a little hesitation when the wipers go under a scraper bar that sits behind the carriage. Specifically, the carriage Auyeung1962 refers to is an inkjet wiper tray that sits under the cartridges on the right side of the printer. Auyeung1962's answer worked for clearing a carriage jam message on my HP PhotoSmart c4385 that persisted after the paper path was clear, the print carriage was moving freely, power was confirmed, and a hard reset had been performed. Note that there is a difference between a paper jam and a carriage jam, although one can cause the other.
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